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  • Add your chosen items to your shopping cart
  • Proceed to our online checkout
  • Confirm your order & shipping address details
  • When you choose to pay with credit card, you will be taken to Paypal.
  • Complete your order by entering your credit card information on the secure order page provided.
  • An Order confirmation email will be sent to you acknowledging the exact details of your order once it has passed through our security checks
  • A Shipping confirmation email will be sent to you when your order is actually shipped from our mobile warehouse, providing you with instructions on how you can track the status of your package, if applicable.

Tracking your order status
You can easily check the status of your order by logging onto the "My Account" section. If your order has shipped via a shipping company using package tracking technology such as DHL, you can use your tracking number to check the current location of your package. In addition, once your order is packed and shipped from our mobile warehouse, you will receive a confirming email that includes your package tracking number, if applicable.

Order Cancellation
If you wish to cancel your order please contact Ratrez by:

  • Returning your order confirmation email to us stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. Please return the order following the instructions contained within the email. Further details of our Returns Policy are detailed in Returns Procedure

Order acceptance and the completion of the contract between you and Ratredz will take place when your order is dispatched, unless you have cancelled the order in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable, (see Product Availability below)
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual colour.

PAYMENT METHODS

Credit card / Debit card * Recommended *
Ratredz accepts payment through Paypal.   If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged when we issue your invoice or on shipment of your products. We will not supply the products to you until your credit card issuer has authorised the use of your card for payment of the products ordered. If we do not receive such authorisation we shall let you know.

Bank Transfer
We also accept payment by bank transfer to our bank account. If you wish to choose this payment option, you must email your order to us, including item code & size, and your delivery address. All details for payment will be sent to you by email .
*Please note: Bank transfer takes longer to process & you will have to pay the bank transfer fees (about GBP17).  Merchandise will be shipped on receipt of payment

Pricing Policy
All prices shown on the website will be charged to your credit card in Pounds Sterling (GBP), unless you choose to pay in a different currency during the checkout process

All shipping fees are included in the price of the garment.

All charges are converted against the daily interbank GBP rate
Charges will appear on your credit card bill or bank statement under the name Ra Clothing
Prices may change and offers may be withdrawn at any time.

Tax Free
There is no sales tax or export tax on any order placed with Ratredz.

PRODUCT AVAILABILITY

All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions are only made with the customer's prior consent.

 

 
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